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frequently asked questions

Who creates all your pieces?

That would be me. All my designs are created by myself in my home studio, currently in Melbourne, Australia.

I am a new business owner and don’t know where to start.

A logo design is the best starting point but lots of elements go into launching a brand, and these elements really depend on your business model and vision, so it is best to drop me an email and we can discuss your business needs.

I love your work but I can’t afford you. Do you offer deals?

Branding and visual content is a long term investment but I understand that not every business is ready to take the financial plunge at start-up stage. You are welcome to enquire about how we can work together with limited finances but please let me know your budget straight up.

Are you open to trades?

What can you tempt me with?

Do you run private workshops?

I most certainly do! It’s one of my favourite things to do!

I run one-to-one classes or workshops up to 20 people. If you would like to host a class or workshop for a hen do, birthday event, office party, or just because you and your girlfriends need an excuse for a catch up, drop me an email and we can discuss all the details and tailor-make a truly special, memorable event for you.

Can I hire you to draw at an event?

You can hire me to illustrate at your business launch, a fashion show or even your guests at your wedding! I have hosted all kinds of activations for businesses, and illustrated some beautiful personal events too.


Do you photograph private events?

I sure can! Always delighted to be part of capturing memories so get in touch with details of your event and lock in the hours that you need me for.

 

I work for an agency. Can we hire you to shoot for our clients?

Certainly can! I work with lots of brands and agencies, and the rates are the same as businesses booking directly. The only difference is that I ask that you credit myself (@twinewoodstudio) when publishing on your agency’s digital and social media platforms including your website. This is not expected of the client themselves, although a tag or credit is always highly appreciated where possible.

Can you come and work with me for a day?

Absolutely! I love meeting new people and working on your business with you. Just let me know when you need me and I’ll bring my camera equipment, sketchbook, creative brain and everything else you need to create a beautiful brand and marketing strategy.


If we cover the cost, how far are you willing to travel?

I love taking photographs on location and travelling. The world is fair game!


Can I interview you for my blog?

Sure thing! You can download my media kit here and anything else you would like to know, just send me an email. I love to read this articles too so please send me a link when your blog is live.

Can I share your images on social media?

You are very welcome to share my images but please share the love too! Any images you use must be credited so give me a tag @twinewood. If you have purchased a piece of artwork for your home, I’d love to see where it ends up so please tag @twinewoodstudio or email me those snaps too so that I can be a nosey neighbour!

Do you offer wholesale options on your products?

Yes. If you have a wholesale enquiry, please feel free to contact me directly.


Twinewood Studio | PRIVACY POLICY

ABN 37 433 890 056


This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website www.twinewoodstudio.com (hereafter referred to as Site) or directly from you.

Please read this Privacy Policy carefully and please contact us if you have any questions.

You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it. If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services offered on it.

1. Type of personal information collected

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Tracking & Cookies Data

  • Usage Data

1.1 Personal Data

1.2 Tracking & Cookies Data

We may use cookies and similar tracking technologies to track the activity on our Site and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Examples of Cookies we may choose to use:

  • Session Cookies to operate our Site

  • Preference Cookies to remember your preferences and various settings

  • Security Cookies for security purposes.

1.3 Usage Data

We may collect information how the Site is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

This may be used to calculate data analytics for our Site to understand and improve the Site.



2. The Use of Data Collected

Twinewood Studio uses the collected data for various purposes:

  • To provide and maintain the Site

  • To notify you about changes to our Site

  • To respond to your enquiries regarding the business, products and services

  • To allow you to participate in interactive features of our Site when you choose

  • To provide customer care and support

  • To provide analysis or valuable information so that we can improve the Site

  • To monitor the usage of the Site

  • To detect, prevent and address technical issues


3. Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Twinewood Studio will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.



4. Disclosure Of Data

Twinewood Studio may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation

  • To protect and defend the rights or property of Twinewood Studio

  • To prevent or investigate possible wrongdoing in connection with the Site

  • To protect the personal safety of users of the Site or the public

  • To protect against legal liability


5. Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.


6. Service Providers

We may employ third party companies and individuals to facilitate our Site ("Service Providers"), to provide the Site on our behalf, to perform Site-related services or to assist us in analysing how our Site is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


7. Analytics

We may use third-party Service Providers to monitor and analyse the use of our Site, including Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Site. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt-out of having made your activity on the Site available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en


8. Links To Other Sites

Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


9. Children's Privacy

Our Site does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.


10. Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


11. Access to and correction of personal information

11.1 Access

You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

11.2 Correction

If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavor to promptly correct any information found to be inaccurate, incomplete or out of date.


Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: twinewoodstudio@gmail.com
By visiting this page on our website: https://www.twinewoodstudio.com/contact 

Twinewood Studio | TERMS OF USE

ABN 37 433 890 056


Welcome to our website!


This website with URL address www.twinewoodstudio.com is owned and operated by Twinewood Studio (ABN 37 433 890 056).

Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Twinewood Studio’s relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.

The term ‘company’ or ‘Twinewood Studio’ or ‘us’ or ‘our’ or ‘we’ refers to Twinewood Studio, the owner of the website, whose office resides at Unit 12, 7 Barnsbury Road, South Yarra, Victoria, 3141, Australia.

The term ‘site user’ or ‘you’ or ‘your’ refers to the website user.

The term “party” or “parties” or “us”, refers to both the Site User and ourselves, or either the Site User or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Site User in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Site User’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Australia. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Twinewood Studio's website if you do not accept all of the terms and conditions stated on this page.

1. Changes to Terms & Conditions

The content of this website is for your general information and use only. It is subject to change without prior notice.

2. Cookies

We employ the use of cookies.

By using Twinewood Studio's website you consent to the use of cookies in accordance with Twinewood Studio’s privacy policy. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.

3. Human Error

Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.License

4. Intellectual Property & Licensing

4.1 Unless otherwise stated, Twinewood Studio and/or its licensors own the intellectual property rights for all material on Twinewood Studio.

All intellectual property rights are reserved.

You may view and/or print pages from http://www.twinewoodstudio.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:

4.2 Hyperlinking to our Content
   
The following organizations may link to our Web site without prior written approval:  

  • Government agencies;

  • Search engines;

  • News organizations;

  • Online directory distributors when they list us in the directory may link to our website in the same manner as they hyperlink to the website of other listed businesses

These organizations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
       
We may consider and approve in our sole discretion other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;

  • dot.com community sites;

  • associations or other groups representing charities, including charity giving sites,

  • online directory distributors;

  • internet portals;

  • educational institutions and trade associations.accounting, law and consulting firms whose primary clients are businesses; and           

we will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party's site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to twinewoodstudio@gmail.com.

Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Site as follows:

  • By use of our corporate name; or

  • By use of the uniform resource locator (Web address) being linked to; or

  • By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party's site.

No use of Twinewood Studio’s logo or other artwork will be allowed for linking absent a trademark license agreement.

5. Iframes
   
Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our website.

6. Reservation of Rights
   
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Site. You agree to immediately remove all links to our Site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Site, you agree to be bound to and abide by these linking terms and conditions.

7. Removal of links from our Site    

If you find any link on our Site or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

8. Content Liability
   
We shall have no responsibility or liability for any content appearing on your Site. You agree to indemnify and defend us against all claims arising out of or based upon your Site. No link(s) may appear on any page on your Site or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

9. Disclaimer
  
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury resulting from negligence;

  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;

  • limit any of our or your liabilities in any way that is not permitted under applicable law; or

  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
   
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
  
10. Credit & Contact Information
   
This Terms and conditions page was created at termsandconditionstemplate.com generator.

If you have any questions about this Terms of Use document, please contact us:

By email: twinewoodstudio@gmail.com
By visiting this page on our website: https://www.twinewoodstudio.com/contact